Product Designer
I turn complexity into clarity, designing enterprise experiences that help people navigate difficult tasks with confidence.
Selected Work
Redesigned a system-driven payments workflow into a conversational experience aligned with how agents guide customers on live calls.
Rebuilt a fragmented contact maintenance screen into a cohesive, scannable experience for service agents.
Designed a net-new embedded AI panel that let agents get plain-language answers from internal resources without leaving their workflow.
Replaced manual, verbatim disclosure reading with a voice-triggered playback system, removing compliance outcomes from an agent's memory under pressure.
Designed and built an AI-integrated monitoring dashboard from scratch for a personal homelab server, with an embedded AI command interface.
For the past 7+ years, I've specialized in enterprise and financial services UX, designing tools that make complex work feel manageable.
I believe the best enterprise software doesn't just solve problems, it helps people feel confident while doing difficult work.
My approach balances deep research, iterative design, and close collaboration with engineering teams to ship products that actually get used.